bet9ja Privacy Policy

This Privacy Policy ("Policy") describes how bet9ja ("bet9ja", "we", "us", "our"), the operator of the online gaming platform at https://bet9ja.cam, collects, processes, stores, and shares the personal data of individuals ("you", "Player", "User") who access or use our services in Bangladesh.

bet9ja takes its data protection responsibilities seriously. We process personal data only to the extent necessary to deliver a safe, fair, and personalised gaming experience to Bangladeshi players. This Policy is intended to be clear and accessible — if anything is unclear, our support team is available at [email protected] and will respond to all privacy-related queries promptly.

By registering an account, accessing the bet9ja platform, or otherwise using our services, you acknowledge that you have read and understood this Policy. If you do not agree with the way we process your personal data, you must discontinue use of the platform and close your account.

bet9ja collects personal data in several ways: directly from you when you register or interact with the platform, automatically as you use our services, and occasionally from third parties such as payment processors and identity verification providers. The categories of data we collect are set out below.

2.1 Registration and Account Data

• Full legal name and date of birth
• Residential address in Bangladesh (city, district, postal code)
• Email address and mobile phone number
• Chosen username and encrypted password
• Preferred language and communication preferences

2.2 Identity Verification (KYC) Data

• Scanned copy or photograph of your National Identity Card (NID) or valid passport
• Proof of address documents (utility bill, bank statement, or official correspondence dated within 90 days)
• Mobile wallet confirmation screenshots (bKash, Nagad, Rocket, or Upay) linked to your account
• Selfie or live photo for facial verification where required

2.3 Financial Transaction Data

• Deposit and withdrawal amounts, dates, and transaction reference numbers
• Mobile wallet identifiers (account numbers associated with bKash, Nagad, Rocket, Upay)
• Account balance history and bonus transaction records

2.4 Gaming Activity Data

• Betting history including stake amounts, odds, game selections, and outcomes
• Casino game sessions, spin history, and live dealer interactions
• Bonus claims, wagering progress, and promotional participation records
• Session duration, login timestamps, and logout timestamps

2.5 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Unique device identifiers and mobile network operator (where applicable)
• Referring URL and on-site navigation path

2.6 Communications Data

• Content of emails, chat messages, and support tickets you send to our team
• Records of promotional communications sent to you and your response or opt-out status
• Feedback, complaints, and dispute correspondence

We use the personal data we collect for the following purposes. Each purpose is linked to a specific legal basis described in Section 4 of this Policy.

bet9ja will not use your personal data for purposes incompatible with those listed above without first obtaining your explicit consent or as otherwise required by law.

bet9ja processes your personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contract Performance: Processing is necessary to fulfil our obligations to you under the Terms and Conditions — for example, operating your account, processing deposits and withdrawals, and delivering gaming services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and financial record-keeping duties.
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as fraud detection, platform security, responsible gaming monitoring, and platform analytics — provided these interests are not overridden by your privacy rights.
• Consent: Where we rely on consent — such as for marketing communications and personalised promotional offers — you may withdraw that consent at any time by contacting us at [email protected] or by updating your communication preferences within the platform. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

bet9ja does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. We may share your data with selected third parties only in the circumstances described below.

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating the bet9ja platform. These include:

• Payment processors: bKash, Nagad, Rocket, and Upay, for the purpose of processing your deposit and withdrawal transactions
• Identity verification providers: KYC and AML compliance partners who help us verify your age and identity
• Game content providers: Including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe, who supply the games available on the platform and may receive session data necessary to operate those games
• IT infrastructure and hosting providers: Cloud and server providers who store platform data under strict confidentiality and security obligations
• Analytics providers: Tools that help us understand platform usage patterns and improve the user experience

All service providers are required to process your data only on our documented instructions and are contractually obligated to maintain confidentiality and implement appropriate technical security measures.

5.2 Legal and Regulatory Disclosure

bet9ja may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or in response to a lawful request. We will notify you of any such disclosure where we are legally permitted to do so.

5.3 Business Transfers

In the event that bet9ja undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to a successor entity. In such circumstances, we will take reasonable steps to ensure that the receiving entity honours the commitments made in this Policy and will notify you of any material changes in advance.

bet9ja uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players interact with our services. The types of cookies we use are described below.

6.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your login session, preserve your language settings, and enable core security features. You cannot opt out of strictly necessary cookies while using the bet9ja platform.

6.2 Performance and Analytics Cookies

These cookies collect anonymised or pseudonymised data about how players navigate the platform — for example, which pages are visited most frequently, how long sessions last, and where players exit. This information is used exclusively to improve platform performance and user experience.

6.3 Functional Cookies

Functional cookies remember choices you make on the platform, such as your preferred display settings and notification preferences, so you do not have to re-enter them on each visit.

6.4 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies. Please note that disabling certain cookies may affect the functionality of the bet9ja platform — in particular, blocking strictly necessary cookies may prevent you from logging in or maintaining a session. Refer to your browser's help documentation for guidance on managing cookie settings.

bet9ja retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention periods we apply are summarised below.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregate statistical purposes.

bet9ja implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

• Encryption in transit: All data transmitted between your device and the bet9ja platform is encrypted using 256-bit SSL/TLS technology. Look for the padlock icon in your browser's address bar to confirm an encrypted connection.
• Encryption at rest: Sensitive data stored on our servers — including identity documents and financial records — is encrypted at rest using industry-standard algorithms.
• Access controls: Access to personal data within bet9ja is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Password hashing: Account passwords are never stored in plain text. We use strong one-way hashing algorithms so that even internal staff cannot view your password.
• Intrusion detection: Our infrastructure is protected by firewalls, intrusion detection systems, and continuous security monitoring. Suspected breaches trigger an immediate incident response protocol.
• Regular audits: Our security posture is reviewed regularly through internal audits and periodic third-party assessments.

While we take every reasonable step to protect your data, no transmission over the internet or electronic storage method is 100% secure. You are responsible for maintaining the confidentiality of your own account credentials and for securing the device you use to access the platform.

As a bet9ja player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days. Complex requests may require additional time; we will keep you informed of any delay.

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. This right is subject to overriding legal obligations — for example, we are required to retain financial records for a minimum period regardless of an erasure request.
• Right to Restriction: You may ask us to restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or while an objection to processing is being assessed.
• Right to Data Portability: Where processing is based on consent or contract performance and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

The bet9ja platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or store the personal data of any person under the age of 18.

During registration and at various points throughout the customer lifecycle, bet9ja applies age verification checks — including automated KYC screening — to detect and prevent under-age access. Where we discover or have reasonable grounds to believe that a person under 18 has accessed the platform or provided personal data, we will:

• Immediately suspend or close the account
• Permanently delete all personal data associated with the under-age individual as promptly as technically practicable
• Refund any deposits made, where technically and legally practicable
• Forfeit any winnings accrued during the period of under-age access

If you are a parent or guardian and believe your child may have registered on the bet9ja platform or provided personal data to us, please contact our support team at [email protected] immediately. We will investigate and take appropriate action without delay.

The bet9ja platform may contain references to or display content from third-party game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. The embedded game interfaces delivered by these providers are governed by their own privacy policies, and bet9ja is not responsible for the data practices of these third parties in respect of their own systems and infrastructure.

bet9ja does not endorse or make any representations about third-party websites or services. We encourage you to review the privacy policies of any third-party service before providing personal data directly to them. Our responsibility under this Policy extends only to data processed by bet9ja and our contracted service providers.

bet9ja reserves the right to update or revise this Privacy Policy at any time. Where a change is material — for example, a change to the categories of data we collect, a new purpose for processing, or a new category of third-party recipient — we will provide at least 14 days' advance notice via the platform or by email to your registered address before the revised Policy takes effect.

Minor or administrative changes (such as corrections of typographical errors or clarifications that do not alter the substance of the Policy) may be made without prior notice. The effective date at the top of this document will be updated to reflect the date of any revision.

Your continued use of the bet9ja platform following the effective date of a revised Policy constitutes your acceptance of that revised Policy. If you do not accept the changes, you must stop using the platform and may request account closure by contacting our support team.

We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data. Archived versions of previous Policy editions are available on request.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how bet9ja processes your personal data, please reach out to our team using the contact details below. All privacy-related enquiries are handled by our dedicated data protection team.